Shipping Policy

Thank you for visiting and shopping at Jaladhi. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation will be sent to your email address after you place your order. Please retain this email as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you if, for some reason, there are any delays.

Shipment Locations

Jaladhi does not ship internationally at this time. We ship domestic only - anywhere in Australia.

Shipping Restrictions

Our company ships to both commercial and domestic addresses. Customers can have their products shipped to a P.O. box.

Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping

The order will arrive within 3-8 business days. However, during busy sale periods, this may be extended.

Standard Shipping costs will vary depending on the product and quantity ordered.

Please note:

  • Business day means Monday to Friday, except holidays.
  • Orders are not shipped or delivered on weekends or holidays.
  • The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • Products may be delivered in separate shipments.
  • When placing your order, we consider the following factors when calculating the Estimated Delivery Date:
  • Transit Time: The amount of time it takes for your order to leave our distribution centre and arrive at the local delivery carrier.
  • Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • We will not be responsible for the wrong shipping address if you provide incorrect information.

Tracking Options

Jaladhi aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. All orders delivered within Australia automatically have tracking.

Damages

If there is any damage to the packaging on delivery, contact us immediately at care@jaladhi.com.au.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Jaladhi politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please email us at care@jaladhi.com.au to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please email us at care@jaladhi.com.au.